Answered Essay: 3.1 Case Amazon Respond to the questions in detail, in two -three pages or 700-1000 words

3.1 Case Amazon Respond to the questions in detail, in two -three pages or 700-1000 words. Use the following video: https://www.youtube.com/watch?v oZJJr7P7uNs Freshdesk is a cloud-based platform that offers Software as a Service (SaaS) solutions for common customer service functions, such as automated handling of customer support tickets, maintenance of community forums, live chat support and phone support, and an automatically updated knowledge base that converts common customer service responses into permanent articles. Businesses sign up for one of several payment plans depending on their budgets and needs, ranging from as low as $15 per month to pricier plans for businesses with more significant customer service demands. case Founded in 2010, Freshdesk has found a niche among companies requiring a customer support platform that could scale along with their growth. Along with competitors Zendesk and Salesforce.coms Desk.com, Freshdesk has experienced rapid growth, reaching 28,00 customers in just four years As an Saas-based platform, Freshdesk realized that it made more sense to move its own operations to the cloud than to invest heavily in its own in-house infrastructure. So while thousands of companies are now relyi customer service software, Freshdesk itself relies on Amazon Web Services (AW/S) to house its software platform. ng on Freshdesk for their

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please go through the video link given in the case and answee the queations based on the video.
please answer in detail in 700 – 1000 words

3.1 Case Amazon Respond to the questions in detail, in two -three pages or 700-1000 words. Use the following video: https://www.youtube.com/watch?v oZJJr7P7uNs Freshdesk is a cloud-based platform that offers Software as a Service (SaaS) solutions for common customer service functions, such as automated handling of customer support tickets, maintenance of community forums, live chat support and phone support, and an automatically updated knowledge base that converts common customer service responses into permanent articles. Businesses sign up for one of several payment plans depending on their budgets and needs, ranging from as low as $15 per month to pricier plans for businesses with more significant customer service demands. case Founded in 2010, Freshdesk has found a niche among companies requiring a customer support platform that could scale along with their growth. Along with competitors Zendesk and Salesforce.com’s Desk.com, Freshdesk has experienced rapid growth, reaching 28,00 customers in just four years As an Saas-based platform, Freshdesk realized that it made more sense to move its own operations to the cloud than to invest heavily in its own in-house infrastructure. So while thousands of companies are now relyi customer service software, Freshdesk itself relies on Amazon Web Services (AW/S) to house its software platform. ng on Freshdesk for their

Expert Answer

Ans 1=Freshdesk is a Software as a service (SaaS) consumer service firm, & already depends on the cloud to carry out the consumer service operations for its clients. As the firm grew, it chose to turn to Amazon Web Services for storing its data & arrange as well as manage its consumer service software platform.
ans 2=
As noted in the case, it was the very first instance that Krishnenjit Roy, (Freshdesk’s Director for IT Operations), felt that he was collaborating with a firm that was concerned about lessening Freshdesk’s expenses & optimize the efficiency.
ans 3.
Redshift was an excellent choice for data warehouse for Freshdesk due to its scalability &
synchronization with all of the chief business intelligence instruments in the market currently. OpsWorks was the apt combination of low expenditures & just sufficient customizability for Freshdesk, which desired to deploy its own consumer service applications, but was ready to utilize several of Amazon’s instruments to deploy as well as to maintain them.

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