Answered Essay: A Quality Engineered System Design for a Professional Certification Program Problem Statements

.oooo T-Mobile 令 8:22 PM 5196| Assignments u03d2-Charter in Define Phase Due: Se Detail Submission Grade ine projeci ciarier ior your semester certification project includes four problem statements and six goals. Solving those problems and meeting those goals is the projects paramount concern. Some of those take place more-or-less purely inside of the system, and so dont really appear in the SIPOC or PMAP in the Define Phase. (Theyd show up in the FMEA, but you werent assigned to do that yet.) Some might represent project constraints more than system requirements (e.g., Problem #1, Goal #5). Of particular interest in the Define phase are those aspects of the problems and goals that impact your inputs and outputs in your Define phase models. Pick a couple of items from the problems and goals and discuss how you made sure they were included in your SIPOC and PMAP. Omitting them would be an admission that you wont be able to meet or manage them. Is it better to manage them as input requirements or output requirements? Discuss how you decided where to put them in your model based on your intent to design quality into the system Courses Calendar To Do Notifications Messages

A Quality

Engineered System Design for a Professional Certification Program

Problem Statements:

(Why we are doing this)

1.

Our strategic management team has challenged us to launch a new p

rofessional certification program

over the

next two years

.

2.

Othe

r programs in related industrie

s

are seeing

fairly

low pass rates

on their examinations, and fairly

low

retention

in their recertification rates.

3.

Some professional certification

programs in rel

ated industries

lack strong acceptance and credibility

among hiring managers among employers who would look for our certifications.

4.

Management wants our certification brand to be

well accepted

, with

minimum process capability

at least

equivalent

to the cer

tification program at the American Society for Quality.

Goals:

(What we hope to accomplish)

1.

Provide domain

specific professional certifications to candidates across our professions.

2.

Ensure qualified

individuals

successfully

become candidates

,

obtain cert

ification

, and are

continually

retained

by the new program.

3.

Ensure that certified professionals find it easier to find jobs, and earn higher compensation levels

,

than

comparable non

certified

individuals

.

4.

Keep the costs and fees, as well as other burdens,

placed on candidates and employers comparable to

competitive and related alternative certification programs.

5.

Align

the program design and implementation

with all 21 standards in the NCCA (2007) accreditation

model.

6.

Support a global roll

out, including full

cultural and regulatory diversity.

The project charter for your semester certification project includes four problem statements and six goals. Solving those problems and meeting those goals is the project’s paramount concern. Some of those take place more-or-less purely inside of the system, and so don’t really appear in the SIPOC or PMAP in the Define Phase. (They’d show up in the FMEA, but you weren’t assigned to do that yet.) Some might represent project constraints more than system requirements (e.g., Problem #1, Goal #5). Of particular interest in the Define phase are those aspects of the problems and goals that impact your inputs and outputs in your Define phase models. Pick a couple of items from the problems and goals and discuss how you made sure they were included in your SIPOC and PMAP. Omitting them would be an admission that you won’t be able to meet or manage them. Is it better to manage them as input requirements or output requirements? Discuss how you decided where to put them in your model based on your intent to design quality into the system.

Expert Answer

Answer

Hii,

The problem statement for your question can be: The present certification programs related to the industry have low pass rated and recertification. The current programs are also having low acceptance by the employers. The startegic management team wants to launch a program particularly to a specific domain which is well accepted by the industry and as per the American Society for Quality. (While writing the problem statement we have to keep in mind Keep in mind that you probably have to convince management to provide resources to solve the problem and enlist team members to assist you; you don’t want to spend your precious time explaining over and over what you’re trying to accomplish.)

Answer to the List of the goal statements that serve either in the input or output criteria of SIPOC and the reasons behind that:

Goal1: Domain specific certification program; listed in the input as that is what is desired of the program that we intend to launch

Goal 2: candidated continous retained in the program: Output as that is also the desired level of output that the new program must try to accomplish.

Goal 3: Easier to find jobs with higher compensation levels: Output as that is also the desired level of output that the new program must try to accomplish.

Goal 4: Cost and Fees comparable to other certificate programs: Input as that is the requirement to achieve global diversified candidates and having larger accepatance

Goal 5: Program Design as per the NCCA Accreditation: listed in the Requirements section of SIPOC as this goals wants to ensure the quality of the program. This can also be in input if we do not want to put a seprate category of reuiremnts in our SIPOC model.

Goal 6: Global Roll out: This is placed in the output section as whatever program we intend to launch it should have a global acceptance.

Note: We have not omitted any statement as they are fitting into one or the other category in the SIPOC Model.

When we do SIPOC in the define phase then we must after identifying the goal statements prepare the model. The tip for you while preparing the SIPOC is when during a brainstorming session, team members can start with filling the process section which should not have more than 5 steps. Then fill out on output and customers and then go backwards to Input and Suppliers.

The Process involves five steps which are:

Step 1: Market Survey related to the need of the industry worldwide pertaining to the domain specific engineering programs

Step 2: Obtain a list of the programs (domain specific) already running and why they fail or succeed in the end

Step 3: Filter out the list of the certification programs having credibility and value to the industry and measure the ways by which you can enrich those programs

Step 4: Prepare Feasibility report of the selected probable programs consisting of Statuary Compliance, HR requirements, Financial Aspects, Market Credibility and Demand Supply scenario

Step 5: Begin with the most feasible program that has market credibility and value and higher employment rates and Return on Investment.

The output includes:

•Domain specific certification

•Higher compensation rates and retention

•Global acceptance

The customers inlcude:

•Candidates searching out for specific engineering certification programs

•Global Roll out

The suppliers include:

• Any Academic Institute

Company HR for the progress of its employees

The inputs include:

•Domain specific program (identifying the domains)

•HR requirement/training of the staff for teaching new certification program

•The setup cost and running new program costs

•Duration of the program

•Aligning the program structure and design as per the 21 standards in the NCCA (2007) accreditation

This will help you in preparing the SIPOC model and the five steps in process section are your PMAP.

I hope it suffice your requirement and fulfillsyour understanding related to identification of the problem statement and preparing SIPOC

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