Answered Essay: Applying the Job characteristics Model, how motivating are Uber's jobs for drivers?

Applying the Job characteristics Model, how motivating are Uber’s jobs for drivers?

Expert Answer


The job characteristics model tells various factors that are responsible for enhancing jobs in any setting.

This model basically elaborates five core job features that affects five psychological states and shows their feedback.

The five core job characteristics are:

  1. Skill variety: extent to which certain activities are necessary to develop the skills related to a job.
  2. Task identity: Extent to which employees need to identify the outcomes of certain tasks.
  3. Task significance: Extent to which a job impacts the life of other people.
  4. Autonomy: Extent to which an employee can exercise certain level of decision making and freedom.
  5. Feedback: Extent to which an employee is aware of results of his job.

The psychological states i.e.

  1. Experienced meaningfulness: Extent to which an employee can make other people understand his/her value.
  2. Knowledge of results: The extent to which an employee is aware of his activity’s outcomes.
  3. Experienced responsibility: Extent to which an employee feels accountable for certain work activities.

The related outcomes are:

  1. Motivation
  2. Performance
  3. Turnover
  4. Absenteeism
  5. Satisfaction

The effect of U’s jobs on drivers is given as followed:

Autonomy: U’s jobs have limited the driver’s autonomy as they cannot pickup customers on their own. They are bound to work as per the company’s policy.

Feedback: U provides timely training and feedback to the drivers. This feedback is based on the customers rating of their services. Thus, providing the knowledge of the outcomes of their work.

Training: U provide a short term training to the new drivers to develop some basic work skills. This helps them to work more efficiently and makes them aware of the activities they perform.

U also provides necessary skill to identify the task and work as per the guidelines. This helps the drivers to manage their work accordingly.

The training provided by U is efficient because it overcomes various hurdles that a driver may face. Thus, one can say that U’s jobs are quite motivating.

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