Answered Essay: Describe the communication process and the various kinds of communication in

Describe the communication process and the various kinds of communication in organizations.

Expert Answer

Communication is a process of exchanging information, ideas, thoughts, feelings and emotions through speech, signals, writing, or behavior. In communication process, a sender(encoder) encodes a message and then using a medium/channel sends it to the receiver (decoder) who decodes the message and after processing information, sends back appropriate feedback/reply using a medium/channel.

Basically there is 2 major type or kinds of communications in an organization:-

  • Formal Communication
  • In-Formal communication

Formal Communication

Formal communication channel results from the formal organization structure. Formal communication is one where the message travels through the formal route laid down by the organization. It is the official route through which a message should pass. The routes include various types like:- Formal email, minutes of meeting, official Letters, etc. There is smooth and accurate flow of information to its destination is ensured under this system of communication.

Informal Communication

The communication which is free from all formalities is informal communication. Informal communication takes place through informal contacts among people. It coexists with the formal communication network in the organization. Informal communication takes the form of comments, advices, suggestions, informal talks and reactions. This type of communication is also known as ‘grapevine’. The management of the organization cannot control or regulate this type of communication network.

Formal communication is telling or sharing information officially with the people and documenting the discussion for future reference. On other hand informal communication is not documented by any one and it is done just to share information un-officially.

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