Answered Essay: How to Manage a Hotel You have been called in to advise the owners of an exclusive new luxury hotel

How to Manage a Hotel

You have been called in to advise the owners of an exclusive new luxury hotel. For the venture to succeed, hotel employees must focus on providing customers with the highest quality customer service possible. The challenge is to devise a way of organizing and controlling employees that will encourage employees to be committed to the hotel, and that will reduce the level of employee turnover and absenteeism – which are typically high in the hotel business.

1. How do the various management theories discussed in this chapter offer clues for organizing and controlling hotel employees?

2. Which parts would be the most important for an effective system to organize and control employees?

Expert Answer


Most importantly as indicated by Hawthorne human relations suggestion is critical. Employee’s toward their chief influence the level of their execution. At the point when there is human relationship exist among the manager and the workers at that point there will be not so much perplexity, but rather more understanding among each other. A decent workplace will be accomplished through human relations, and common regard, where singular esteem each other and as consequence of that they will accomplish a tranquil workplace. It will distinctively have a positive impact on the association toward representatives and clients.

Also, Behavioral Management theory also has big impact on this problem, in which the personal behavior of the manager will influence the environment of the whole organization. Moreover, the dedication of Manager and his/her execution of work is very high and good respectively, then the representatives will be inspired and will have more enthusiasm for the association and they will accept their position genuinely.

Thirdly, in Hotel Management work specialization is critical. At the point when laborer legitimately prepares and have practical experience in particular employment, they will work with sure. At the point when some issues originate related to their particular work, they will have extraordinary thought how to tackle it without including anybody. As an afte -effect of it will be less worry about work put for everybody, and everybody would have the capacity to work autonomously.

2. Theory of X and Y can better help in solving this problem. It is the responsibility of the manager to sense whether their employees need the motivation to work or they could be better controlled from strict supervision to maintain the quality service.

The manager will have a decent acknowledgment of his employees, which it causes him to pick his administration style to oversee individuals all the more successfully.

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