Answered Essay: Online case discussion #1 MedHome HR practices Elyse Suarez stepped into the role

Online case discussion #1

MedHome HR practices

Elyse Suarez stepped into the role of president of MedHome 2 years ago when her father Harry retired. MedHome is a supplier of medical equipment and supplies to care facilities and home care patients with a large warehouse, fleet of delivery vehicles, four retail locations, and approximately 180 loyal employees with very low turnover. Elyse had a degree in finance and 10 years of experience with a large hospital group before joining MedHome 5 years ago. She had the company on solid financial ground when Harry retired and the leadership transition went smoothly. Her first challenge came a few months later as the employees who had been with the company since Harry started it nearly 30 years earlier started to retire. Within a year, nearly 20 percent of the managers and supervisors retired, and keeping fully staffed became a challenge. Experienced employees moved into management positions, creating openings in many areas especially delivery/setup and equipment repair. Those jobs took months to fill because qualified applicants were hard to find. As a result of the staffing problems, the time to complete and deliver customer orders began to increase significantly, and so did customer complaints. Customer service staff reported that home care customers wondered how they could get their old delivery people to return. A common issue involved products being delivered without necessary related consumable items being supplied too. These items were not specifically ordered, but previous drivers knew they were necessary and carried supplies in their vans in case they were needed. Supervisors commented that they were spending considerable amounts of time checking the work of new employees who didn’t have the math skills or decision‐making skills necessary for ordering and inventory. New employees weren’t too happy either. Jacob Washington, the HR Director was receiving complaints from the new hires that the work was much more challenging than they were led to believe. When Elyse met with Jacob to try to determine how to fix the problem, she asked if they needed to re‐examine their recruiting methods and hiring criteria. Jacob had several ideas for expanding recruitment, but said that their hiring criteria were sound. “Right before your dad retired, I had the experienced supervisors look the job descriptions over before they retired. You know we lost a lot of experienced supervisors, and they knew this place inside and out.” Jacob went on to explain that the job descriptions had been created by Harry many years ago and were reviewed regularly by supervisors over the years.

Frustrated, Elyse called a manager’s meeting to address the complaints of the customers and new employees. Many agreed that the new employees weren’t of the same caliber as past hires. Some managers felt the new hires would eventually get up to speed. Others said that it was a common problem everywhere and they would just have to get used to it, and one manager wanted to fire all of them and start over. Elyse directed Jacob to research ways to improve the quality of the applicant pool for future openings. After the meeting, Rene, a driver supervisor stopped by Elyse’s office and asked to talk. “I don’t want to cause any problems. I know those guys are your dad’s friends and all, but the job descriptions for my drivers aren’t exactly wrong, but they aren’t right either.” When Elyse pressed for more information, Rene explained that the job descriptions were very vague. “They don’t include any specific math ability, customer service skills or related work experience. The list of responsibilities just includes product delivery. There isn’t anything in it about keeping an inventory of supplies in the van or schmoozing the customers.” Further conversation revealed that the experienced drivers were making the newer drivers responsible for loading the vans in the morning and cleaning them in the evening. “They say it’s because they’re responsible for safety and need to review procedures, but everyone knows they just sit around and talk.” Elyse was left to wonder what her next move should be.

Questions:

1. Conduct a SWOT (Strengths, Weakness, Opportunities, and Threats) analysis for MedHome’s HR practices.

2. Where did the job description revision process at MedHome break down? Explain whether it is necessary to start over with a complete job analysis, or if another revision of the current job description will resolve the issue.

3. How could the hiring problems have been prevented?

4. What should Elyse Suarez and Jacob Washington do to fix the problems now?

Expert Answer

Answer

1) SWOT Analysis:

2) The job description revision process was made by the senior supervisors who were about to retire. There could be few possibilities why it went wrong. Senior supervisors might not be clear on what are the exact requirements of a job at entry level and less experienced positions as lot of things would have changed and they might have lost track of them. An overview of job might be presented rather being specific on the requirements.

A revision of current job description would resolve the issues. As, mentioned by Rene job descriptions were vague but not totally wrong. Current job descriptions give a good start. Creating a JD from scratch is a very tedious and time consuming.

(3) Hiring problems can be prevented by preparing job descriptions very clear and setting the expectations on the same page both for the recruiters and employees being recruited. Direct reporting manager could be invloved in creating the job description of his/her sub ordinates and also in the recruitment process of them. Also, KPIs have to be set both for new and existing employees. Job descriptions of all the roles have to be revised to avoid redundnace or confusion.

(4) Elyse and Jacob have to revise the jod description after consulting the direct reporting managers for the particular post. Role and responsibilities of all the jobs have to be defined. To help the new recruitees, a mentorship programme can be started where experienced colleagues would help them in their job

Buy Essay
Calculate your paper price
Pages (550 words)
Approximate price: -

Help Me Write My Essay - Reasons:

Best Online Essay Writing Service

We strive to give our customers the best online essay writing experience. We Make sure essays are submitted on time and all the instructions are followed.

Our Writers are Experienced and Professional

Our essay writing service is founded on professional writers who are on stand by to help you any time.

Free Revision Fo all Essays

Sometimes you may require our writers to add on a point to make your essay as customised as possible, we will give you unlimited times to do this. And we will do it for free.

Timely Essay(s)

We understand the frustrations that comes with late essays and our writers are extra careful to not violate this term. Our support team is always engauging our writers to help you have your essay ahead of time.

Customised Essays &100% Confidential

Our Online writing Service has zero torelance for plagiarised papers. We have plagiarism checking tool that generate plagiarism reports just to make sure you are satisfied.

24/7 Customer Support

Our agents are ready to help you around the clock. Please feel free to reach out and enquire about anything.

Try it now!

Calculate the price of your order

Total price:
$0.00

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

HOW OUR ONLINE ESSAY WRITING SERVICE WORKS

Let us write that nagging essay.

STEP 1

Submit Your Essay/Homework Instructions

By clicking on the "PLACE ORDER" button, tell us your requires. Be precise for an accurate customised essay. You may also upload any reading materials where applicable.

STEP 2

Pick A & Writer

Our ordering form will provide you with a list of writers and their feedbacks. At step 2, its time select a writer. Our online agents are on stand by to help you just in case.

STEP 3

Editing (OUR PART)

At this stage, our editor will go through your essay and make sure your writer did meet all the instructions.

STEP 4

Receive your Paper

After Editing, your paper will be sent to you via email.