Answered Essay: Question 56 What are the major problems of the interview as a selection device? What can

Question 56

What are the major problems of the interview as a selection device? What can HRM do to reduce some of these problems? [5 Marks]

Expert Answer

Regardless of the type of the interview, whether a structured or an unstructured interviews, there are several problems that are inherent in the interviews. Some of the problems of the interview as a selection device are :

  • Interviewers have a tendency to be swayed away by the negative information about the applicants.
  • Interviewers may make snap judgments easily in the interview. Consequently, they block out further potentially useful information.
  • Often, interviewers don’t have a complete job description. Besides, the interviewer often doesn’t know the conditions under which the job is performed .
  • Interviewer judges an applicants entire potential for performing the job or the job performance on the basis of a single characteristic, such as how well the applicant dresses or how he talks.
  • Interviewers judgments are often affected by the pressure to favor a particular candidate or fill the position, hence they lower the standards.
  • Interviewers judgments regarding an applicant often affected by the list of available applicants.
  • Some interviewers may give emphasis to educational qualifications while many others give weightage to experience.

HRM can do the following to reduce some of the problems. They are:

  • Always use the structured form.
  • Always train the interviewers before they take an interview
  • Provide the interviewer, the detailed job description or for the position they are hiring
  • Evaluate the interviewee immediately after the interview.
  • Focus on traits that are most accurately assessed in the interviews
  • Standardize interview evaluation forms that will be used in the interviews
  • Get the interviewee to talk or give the feedback on how he feels. Negativity spreads from there.
  • Adhering to the hiring policies of the concerned government will mitigate most of the potential discrimination problems.
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