Answered Essay: You work for a company that manufactures and ships electronic products to consumers.

You work for a company that manufactures and ships electronic products to consumers. You are tasked with evaluating complaints that customer have placed over the past 6 months regarding errors. You have spoken with customer service and they have provided you with detailed information. In the past 6 months, you have shipped 368,421 orders. Customer service reported receiving 11,750 calls pertaining to these orders, where some customers may have reported multiple problems. 4,800 customers reported receiving the incorrect product. When customer service looked into these issues, 2,400 had the correct item on the invoice but the customer received the wrong product. In the other 2,400 cases, the invoice listed the wrong product but the customer received what the invoice reported. 4,200 customers reported receiving their item outside of the projected delivery window. 3,000 calls were to report damaged products, although, they received the correct item. When customer service looked into this, they determined that 2,000 of these damaged products were quality checked prior to leaving the warehouse and were deemed in perfect condition. They remaining 1000 were part of a lot of a particular component that was experiencing quality issues

a. What is the perfect order metric for this company? (Break down errors into as detailed a category as possible before computing).

b. Translate this number into words (i.e., what does this number tell us about the amount of orders being delivered incorrectly)?

c. Where did the majority of the errors stem from (i.e., internally or externally)?

d. Choose a specific error that the company is making and suggest how the company can address this issue moving forward.

Expert Answer


Buy Essay
Calculate your paper price
Pages (550 words)
Approximate price: -

Help Me Write My Essay - Reasons:

Best Online Essay Writing Service

We strive to give our customers the best online essay writing experience. We Make sure essays are submitted on time and all the instructions are followed.

Our Writers are Experienced and Professional

Our essay writing service is founded on professional writers who are on stand by to help you any time.

Free Revision Fo all Essays

Sometimes you may require our writers to add on a point to make your essay as customised as possible, we will give you unlimited times to do this. And we will do it for free.

Timely Essay(s)

We understand the frustrations that comes with late essays and our writers are extra careful to not violate this term. Our support team is always engauging our writers to help you have your essay ahead of time.

Customised Essays &100% Confidential

Our Online writing Service has zero torelance for plagiarised papers. We have plagiarism checking tool that generate plagiarism reports just to make sure you are satisfied.

24/7 Customer Support

Our agents are ready to help you around the clock. Please feel free to reach out and enquire about anything.

Try it now!

Calculate the price of your order

Total price:

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.


Let us write that nagging essay.


Submit Your Essay/Homework Instructions

By clicking on the "PLACE ORDER" button, tell us your requires. Be precise for an accurate customised essay. You may also upload any reading materials where applicable.


Pick A & Writer

Our ordering form will provide you with a list of writers and their feedbacks. At step 2, its time select a writer. Our online agents are on stand by to help you just in case.


Editing (OUR PART)

At this stage, our editor will go through your essay and make sure your writer did meet all the instructions.


Receive your Paper

After Editing, your paper will be sent to you via email.

× How can I help you?