Application Documentation provides you, the MIS professional, with job freedom. If you write an application and let others use it they will have problems with it. If you don’t document it they will come to you whenever they have a problem – forever. You will be trapped by your own programming prowess.
There are three types of Application Documentation:
Each type of documentation has different requirements and a different audience. User documentation is for the non-technical user who wants to use the applicaton to get their job done. System Administrator documentation is for the person in charge of the company’s servers who need to install new versions of the software, back up and restore databases, and manage user access. System documentation is for the programmers who will have to maintain the software code after you get promoted, with the lottery, or get a better job.
About ISO 9000 Standards – ISO 9001 Implementation Documentation Standard for Software Video:
1. What is the most important type of documentation? Why?
2. Describe what good User documentation would look like.
3. What should be included in good System documentation?