Discuss a benchmarking example where Stephen Sanger, CEO of General Mills

Discuss a benchmarking example where Stephen Sanger, CEO of General Mills, sent his technicians to a NASCAR race to observe the pit crews. “That experience inspired the techies to figure out how to reduce the time it takes to switch a plant line from five hours to 20 minutes”. How could financial services firms benefit through benchmarking against something outside of the industry? Does another industry have a service model or operational procedure that financial firms could benefit from if management decided to implement it?

Expert Answer

Through benchmarking against something outside of the industry a financial services firms benefit through

-identify areas where it can improve performance

-Focus on key business driver and in this case customer satisfaction is a major one

-It could help leapfrog competitors by excelling on those areas where none of the industry have assessed.

-It could compare stategic objectives between the firms,though objective differ from industry to industry but benchmarking will help in assessing what proper stratgeic objective should be to get success .

-It measures customers service standard and how to make it better

-Helps in reducing operating cost associated with the firm by studying how the benchmark firm reduce its operating cost.

Financial firms can get benefit from BPOs and call center to assess the customer satisfaction it has in providing service.In service industry assessing customer satisfaction is a dificult task as parameters to compare is subjective.BPOs have mastered the skill though belong to service industry.Financial firms can assesss the model of BPOs to serve their customers better.

Buy Essay
Calculate your paper price
Pages (550 words)
Approximate price: -

Help Me Write My Essay - Reasons:

Best Online Essay Writing Service

We strive to give our customers the best online essay writing experience. We Make sure essays are submitted on time and all the instructions are followed.

Our Writers are Experienced and Professional

Our essay writing service is founded on professional writers who are on stand by to help you any time.

Free Revision Fo all Essays

Sometimes you may require our writers to add on a point to make your essay as customised as possible, we will give you unlimited times to do this. And we will do it for free.

Timely Essay(s)

We understand the frustrations that comes with late essays and our writers are extra careful to not violate this term. Our support team is always engauging our writers to help you have your essay ahead of time.

Customised Essays &100% Confidential

Our Online writing Service has zero torelance for plagiarised papers. We have plagiarism checking tool that generate plagiarism reports just to make sure you are satisfied.

24/7 Customer Support

Our agents are ready to help you around the clock. Please feel free to reach out and enquire about anything.

Try it now!

Calculate the price of your order

Total price:

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.


Let us write that nagging essay.


Submit Your Essay/Homework Instructions

By clicking on the "PLACE ORDER" button, tell us your requires. Be precise for an accurate customised essay. You may also upload any reading materials where applicable.


Pick A & Writer

Our ordering form will provide you with a list of writers and their feedbacks. At step 2, its time select a writer. Our online agents are on stand by to help you just in case.


Editing (OUR PART)

At this stage, our editor will go through your essay and make sure your writer did meet all the instructions.


Receive your Paper

After Editing, your paper will be sent to you via email.

× How can I help you?