Solved Essay! Fine an article or magazine addressing Lean Systems or Total Quality Management (TQM) give an

Fine an article or magazine addressing Lean Systems or Total Quality Management (TQM) give an overview of the article and how it relates to one or more operations management principles.Include the article hyperlink or reference page.

Expert Answer

Total quality management is an approach that seeks to improve quality and performance which will meet customer expectations. This can be achieved by integrating all quality related function and processes in all departments of company. TQM looks at overall quality measures in different areas including design quality and development, quality control, maintenance, quality assurance.

A number of key principles can be identified in defining TQM:

1. Executive management: Top management act as a key driver for this and create an environment to make it success.

2. Customer focus: Improvement in quality leads to satisfaction of customer.

3. Decision making: Quality decisions should be made on the basis of figures

4. Have a strategic approach for improvement

5. Continuous improvement: Organizations should work continuously towards improvement in manufacturing and quality process.

6. Encorage mutual respect and teamwork

7. Employee involvement: Encourage employees to be pro-active in identifying and solving quality related issues.

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